“Voice Compass does what its title promises: It navigates you through the world of speech applications and provides real and substantial insight. Well-written ... easy to understand ... an excellent reference for the industry.”

—Tillmann Braun, Customer Care Solutions

This award-winning compendium—available for the first time in English—is a guide and reference to understanding and implementing voice/speech applications in any organization. Written in plain, non-technical language for an international audience, Voice Compass offers practical guidance on the benefits of voice/speech technology and equips managers, marketers, sales professionals, consultants, and IT specialists with essential resources and strategies.

Voice Compass delivers the equivalent of a week’s worth of in-depth consulting, as Judith Markowitz, Bill Meisel, Bruce Balentine and other top experts share their knowledge and advice on a range of topics for decision makers. Listings of manufacturers, service providers, system integrators, and other industry suppliers comprise a virtual Who’s Who of the global voice/speech technology marketplace.

Voice Compass is divided into 4 main sections:

• Section One features an extensive introduction and industry overview.
• Section Two presents case studies featuring voice applications and innovations, with a focus on achieving financial objectives/ROI.
• Section Three provides market focus and data on more than 400 companies across seven key market segments.
• Section Four explores the technologies and tools of the trade, using clear explanations and graphics that aid comprehension.

“ Do you need to know something about the voice market? There’s only one place to go and that’s aixvox’s Voice Compass. ... Well-researched, well-organized, up-to-date and complete.”

—P. Kraan, P. Kraan Corporate Engineers

“Being a call centre manager myself, this compendium is a tool I’ve wanted to have for a long time. With a breakdown of suppliers for our process automation we can make our speech automation services even more efficient and cost effective.”

—Stephan Henning, Auskunft24 AG

“A great reference guide that amplifies automation opportunities through speech dialogues and provides orientation for an economical implementation. Our consulting will benefit from it as well, because informed customers are better customers.”

—Prof. Dr. Günter-U. Tolkiehn, TFH Wildau

2008-2009 Edition/640 pp/hardbound
ISBN: 978-3-00-022071-5 • $195

Voice Compass is distributed in North America by Information Today, Inc.
Order outside North America through aixvox GmbH at http://voice-compass.com.