By Karen C. Knox
Acknowledgments
About the Website
Introduction: Today's Technology
Technology Plans
Plan Components
Info City, USA
Chapter 2 Project Teams and Initial Research
Build Your Project Team
Meetings
Sample Meeting Agenda
Initial Research
Report Back
Checking In With Info City Public Library
Chapter 3 Research Further and Identify Vendors
Document the Requirements
Request for Proposal
No RFP Required
Reviews, Ratings, and
Recommendations
Decisions, Decisions
Consensus
Checking In With Info City Public Library
Chapter 4 Contract With a Vendor
Finalize the Details
Details Hidden in the Paperwork
Checking In With Info City Public Library
Chapter 5 Plan for Implementation
Kick-Off Meeting/Conference Call
Begin the Planning Process
Pay Attention to the Details
Checking In With Info City Public Library
Chapter 6 Step Through the Implementation
Some General Guidelines
Checking In With Info City Public Library
Chapter 7 Plan Again
Check Your Pulse
Library Responsibilities
Vendor Responsibilities
Plan Again and Move On
Checking In With Info City Public Library
Chapter 8 Customize and Finalize the System
Implementation on Schedule
Implementation Detoured
Implementation Derailed
The Last Lap
Checking In With Info City Public Library
Chapter 9 Train Staff, Prepare Users, and Promote
Staff Training
Ongoing Training and Tips for Staff
Customer Training
Promote the Positive
Checking In With Info City Public Library
Chapter 10 Launch the New System
A Public Launch
A Quiet Launch
Checking In With Info City Public Library
Chapter 11 Smooth Out the Rough Edges
Frequently Asked Questions
Slight Adjustments
Appreciation Goes a Long Way
Checking In With Info City Public Library
Chapter 12 Take a Look Back
The Goal of Evaluation
The Hard Questions
Feedback From Others
Share Your Experience
Checking In With Info City Public Library
Closing Thoughts
Chapter 13 Reality Check
Must-Haves
A Mnemonic
Scale the Steps to Meet Your Project
Scope
The Process
Appendix A: Sample Technology Plan
Appendix B: Sample Request for Proposal
Appendix C: Sample Review Tool
Appendix D: Sample Recommendation for Vendor Solution
Appendix E: IT Inventory Template
Appendix F: IP Planner Template
About the Author
Index
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