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Digital Inclusion
Measuring the Impact of Information and Community Technology
Edited by Michael Crandall and Karen E. Fisher
"Through the work of organizations
across
Washington State, we’re shifting from a world of 'digital division' to
one of 'digital inclusion.' The work of the Communities Connect
Network, profiled in this book with its many community partners, shows
how dedicated individuals can harness technology to address social
issues."
—Ken
Thompson, Bill & Melinda Gates
Foundation
In this important book, Michael Crandall and
Karen E. Fisher and a dozen contributors have made "Digital Inclusion"
their rallying cry. They provide a framework for thinking about the
effects of community technology on digital inclusion and present
concrete examples of the impact successful community technology
providers have had on individual users, communities, and society as a
whole.
Through an examination of efforts by
community technology organizations in Washington State, Digital
Inclusion offers a model for educating policy makers about
the actual
impacts of such efforts, along with suggestions for practical
implementation. The case studies and analyses presented here will be of
critical interest to community technology centers, libraries,
government service agencies, and any other organization (or funder)
that uses technology to deliver services to the information poor.
"The project described in this book
served
as both the catalyst and programmatic basis for the Washington
Community Technology Opportunity Program. ... The methodology developed
for this assessment is a great example of how rigorous research can
yield practical benefits. Without the solid information and methodology
developed by the authors, this project would not have been possible."
—Michael
J. Gaffney, Associate Director,
Division of Governmental Studies and Services, Washington State
University
"After thirty years of delivering
direct
services, through this model it is the first time I have been able to
clearly see how my work actually connects to the funders/policy-makers'
world view."
—Carole
Folsom-Hill, Executive Director, La
Casa Hogar Yakima Interfaith Coalition
"Compelling and useful ... a vivid
case
study, and a blueprint for how to address digital inclusion through
action research."
—Prof.
John M. Carroll, IST, Penn State
2009/200 pp/hardbound | ISBN 978-1-57387-373-4 | ASIST Members: $47.60 | Regular Price: $59.50 | Web Orders: $53.55
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