Table of Contents
Foreword, James Robertson
Preface
Acknowledgments
Part 1 Foundations
1 Managing intranets: opportunities and
challenges
2 Defining user requirements
3 Making a business case
4 Developing a content strategy
5 Enhancing collaboration
Part 2 Technology
6 Managing technology
7 Specifying and selecting software
8 Using Microsoft SharePoint for intranets
Part 3 Operational planning
9 Establishing the intranet team
10 Managing intranet projects
11 Evaluating risks
12 Conforming to compliance requirements
13 Enhancing the user experience
14 Marketing the intranet
15 Measuring user satisfaction
Part 4 Governance and strategy
16 Creating the governance framework
17 Developing an intranet strategy
18 From intranets to information management
Appendix: Guidelines for social media use
Index
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