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Excellence Every Day
Make the Daily
Choice — Inspire Your Employees and Amaze Your Customers
By Lior Arussy
“Lior Arussy skillfully illustrates how
critical excellence is in corporate strategy and the significant role
every employee plays in its delivery. Excellence Every Day
is an important read for both executives and employees.”
— Jill Griffin,
author, Customer Loyalty
If mediocre performance or results are
acceptable at any level within your organization, this may be the most
important book you will read this year. Lior Arussy explores and offers
a solution to the root problem that keeps firms from delighting
customers and inspiring superior performance and job satisfaction among
employees. The “Excellence Myth” is a subtle yet pervasive mindset that
undermines individual performance, erodes customer loyalty, and erases
any competitive advantage a firm may enjoy or hope to gain. Arussy’s
inspired (and inspiring) remedy is the “Daily Choice,” a strategy that
empowers employees to reach new heights of excellence—creating
delightful customer experiences and achieving superior results from the
bottom up.
“The examples and stories in this book are
filled with character, vision, and wisdom. Drink deeply, and you’ll be
better equipped to chart a successful course forward—for yourself and
your organization.”
— Brad Cleveland,
President, International
Customer Management Institute (ICMI)
Click
here to listen to Lior Arussy's interview at Book Expo
America revealing a new philosophy of excellence to help individuals
and organizations reach their performance potential.
CyberAge Books | May 2008/192 pp/hardbound | ISBN 978-0-910965-79-8 | Regular Price: $24.95
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